Privacy Policy

At Satellite Broadband, we believe in the importance of revealing how we collect, use, and protect information about our online guests. This privacy policy has been written to help you understand how your personal information will be used in conjunction with the services of Satellite Broadband.

Please be assured that we have taken extensive measures and employed advanced technological methods to ensure and safeguard your privacy and security. If you don’t understand this privacy policy or have any questions, concerns, or comments, please do not use this website until your concerns have been satisfactorily addressed. Please contact us for additional information about this privacy policy or general website issues.

Privacy Issues

Internet Security

The use of this website may require the entry of personal information, such as name, email, address, telephone and fax numbers, and other personal or demographic data. The entry of all personal information is voluntary and will not be shared, given, sold, or otherwise distributed to any other party outside of Satellite Broadband. All information is sent using Secure Sockets Layer (SSL) technology, which offers a high level of data protection. Your security and confidentiality will be respected at all times.

Consumer Security

Please be assured that the privacy of your personal data is under strictest guidelines.

The Collection of Information

In order to provide products and/or services to our visitors, it is necessary to collect a limited amount of personal data.

We could obtain this information through any or all of the following means:

  • Through online forms, applications, emails, telephone, fax, verbal, written, or personal communication. This information may ask you to identify your name, email address, employment history, financial information and more, in order for your application to be considered.
  • Through member login screens, including password and user id
  • Through your present or past transactions with us that could reveal account status, transaction history, and balance.
  • Through consumer credit reporting agencies, such as Trans Untion and others, that would reveal your credit score and history for reasons of credit determination.
Personal Data

Please rest assured that any personal data that is either entered online, given verbally, mailed, emailed, or transmitted through other means is under strict security guidelines. Your acceptance of this agreement constitutes permission by Satellite Broadband to access, preserve, and disclose your personal account information, as necessitated to:

  • Properly respond to your inquiries;
  • Protect the rights, personal safety, and privacy of Satellite Broadband, its users and the public;
  • Comply with legal regulations.
Technical Data

It may be necessary to collect technical data about your computer, such as IP (Internet Protocol) address and/or store cookies (small files saved by your browser on your local hard drive). This technical data is used for the following:

  • IP Address – Provides Satellite Broadband with demographic data about our visitors. We, in turn, use this data to assist and target customers in certain geographic areas with specific needs.
  • Cookies – For the convenience of our customers, cookies personalize your visit to Satellite Broadband, speed up processing time, and enable ‘ease of use’ on our website. A ‘cookie’ is a small file that is stored on your computer that quickly assists the website in identifying your account, member login, and personal information. If you prefer not to use cookies, data access and/or website activities may be limited.
Shared Data

Access to your private information is strictly protected and limited to those Satellite Broadband employees who have a legitimate business need to review specific data in your file. Satellite Broadband complies with all federal standards with regards to safeguarding your personal information.

Secured Payments

We accept online payments for goods and services. All payments are sent via encrypted means using SSL (Secured Sockets Layer) technology. We accept all major credit cards and PayPal™ as a method of payment for services. Any information provided to PayPal™ during your financial transaction is the sole responsibility of PayPal™. We have never experienced fraud, data sharing, or errors using PayPal™; however, if this does occur, please contact PayPal™ directly for resolution.

Identity Theft and Fraud

If you are a victim of identity theft or fraudulent behavior as a result of using the Satellite Broadband website, please forward a written statement, including name, address, date of incident(s), and descriptions of suspicious behavior to:

Satellite Broadband, Inc.

8344 Clairemont Mesa Blvd. Suite 100

San Diego, CA 92111

 

ATTN:Identity Theft

Limited Liability

Many communication transactions are processed through a secured gateway with encrypted translation. As sophisticated technology has advanced over the years, the likelihood of personal data bypassing security systems and becoming accessible to unauthorized users is extremely low. In the unlikely event that your personal data is illegally retrieved from our secure system, we assume no responsibility for any damages or liability incurred.

External Links

The information within this privacy policy pertains to your visit to SatelliteBroadband.com, not any of its external links, subsidiaries, or affiliates. Please review the separate privacy policies as stated on those individual websites. Once you have left SatelliteBroadband.com, this privacy policy is no longer in effect. We are not responsible for content, security, technical, legal, privacy, or any other issues on external links provided in this website.

Change of Privacy Policy

Satellite Broadband reserves the right to change this privacy policy at any time without notice. Please revisit this page periodically to ensure full understanding and agreement of Satellite Broadband’s privacy policy. Your continued use of this website will constitute acceptance of and binding agreement to privacy policy as stated on website at time of visit.

ClickTale Web Analytics Service

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve our website, make it more user-friendly and monitor that it is performing correctly.

You can choose to disable the Service at http://www.clicktale.net/disable.html.

Privacy Policy for Information Collected by the ClickTale Ltd. (“ClickTale”) Web Analytics Service

ClickTale’s service is a web analytics service that monitors visitor interactions on a website. The ClickTale service, is added to a specific website by the website’s owner, it then records visitor interactions on the website enabling the website’s owner to receive various reports, including videos of users interactions and statistics based on such videos (the “Service”).

This Privacy Policy outlines the information collected by the Service and how that information is used. In this Privacy Policy references to “we”, “us” and “our” are to ClickTale Ltd.

  1. One Collection of Information
    1. What information we collect – The information collected by our Service may include:
      1. Characteristics of your computer such as: browser type, system language, OS version, time zone and screen resolution metrics.
      2. The web pages that you visit in a specific website and the URLs of the web pages that referred you to that website.
      3. Any mouse movements, mouse clicks and keystrokes on the visited website.
      4. Any information you enter and submit to a specific website. As a result, if you choose to supply personal information (such as, but not limited to, name, address or contact information) on a website, such information will be collected by the Service.
      5. Your IP address.
      6. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data.
    2. What information we do NOT collect:
      1. We do NOT collect any information about websites which do not use the Service.
      2. We do NOT collect any information about other programs that you are running on your computer.
      3. We do NOT assign a global unique identifier to you.
      4. We do NOT collect any passwords that you enter in a website.
      5. We do NOT collect key strokes that happen in fields that the website’s owner has marked as “sensitive”.
    3. What we do with your information – Any information we collect will be used in accordance with applicable laws for the following purposes:
      1. To provide website owners with raw or aggregate reports regarding visitor interactions on their website, that may include for example: aggregate reports of clicking or mouse movement activity, aggregate reports of scrolling activity and recreation of visitor browsing sessions.
      2. ClickTale may use the information to perform anonymous aggregated web surfing analysis and statistical reports.
      3. For auditing, research and analysis to operate and improve ClickTale technologies and services.
      4. We may share information with third parties in limited circumstances, including, without limitation, when complying with legal requirements, preventing fraud or imminent harm, and ensuring the security of our network and services. We may further share certain pieces of aggregated, non-personal information, such as average page load time, or the number of pages processed by our system per day. Such information does not identify you individually.
      5. When you send email or other communication to ClickTale, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.Please do not send us any communication which contains confidential information. Since we are not able to evaluate whether such communication contains confidential information or not, we may retain or use such confidential information as aforesaid and such retention or use shall not be deemed as a breach of any of our obligations herein.
      6. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures. Except as described herein, we do NOT:
        1. Disclose you information.
        2. Share your information with third parties.
    4. Information SecurityClickTale maintains a strict “no-spam” policy. Your e-mail address will not be sold, rented or otherwise delivered to any third party unless it is so required with respect to the Service as described below.We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.We restrict access to personal information to a limited number of ClickTale employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.If you wish, you can select to be excluded from monitoring by our service by following this link: http://www.clicktale.net/disable.html.When we receive formal written complaints posted using our contact form, it is ClickTale’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ClickTale and an individual.
    5. Policy Modifications
      We may change this Privacy Policy from time to time. If and/or when ClickTale makes changes to this Privacy Policy, the updated version will be posted on this page. We encourage you to visit this page periodically.
    6. Contacting us about Privacy
      If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form.